MIVOBOX Return & Refund Policy
At MIVOBOX, your satisfaction is our priority. We stand behind the quality of every product we sell and want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we offer a straightforward, hassle-free return and refund process designed to put you at ease. Please read the following policy carefully to understand your rights and our obligations.
Return & Exchange Window
You may return or exchange any item purchased directly from MIVOBOX within 30 calendar days from the date of delivery. This 30-day free return and exchange period applies to all products in their original condition, unless otherwise stated on the product page. We do not charge any restocking fees, so you can return or exchange your item without worrying about hidden costs.
Eligibility Conditions
To qualify for a return or exchange, the item must be unused, unworn, and in the same condition as when you received it. It should also be in the original packaging with all tags, labels, and accessories intact. For electronic devices, all original components and manuals must be included. Items that have been damaged due to customer misuse, alteration, or improper handling will not be eligible for return. We reserve the right to reject returns that do not meet these conditions.
How to Initiate a Return or Exchange
To start your return or exchange, simply contact our customer service team within the 30-day window. You can reach us by email at [email protected] or by phone at (415) 555-0199. Our support agents will guide you through the process and provide a return authorization number (RMA) along with a prepaid return shipping label. Please include your order number, the item you wish to return, and the reason for return when contacting us.
Return Shipping
We provide free return shipping on all eligible returns within the 30-day window. You will receive a prepaid shipping label via email. Simply pack the item securely, attach the label, and drop it off at any designated carrier location. If you choose to use your own shipping method, please note that we cannot reimburse return shipping costs unless otherwise agreed. We recommend using a trackable shipping service and keeping the receipt for your records.
Refund Processing
Once we receive your returned item and verify its condition, we will process your refund within 10 business days. Refunds will be issued to the original payment method used at checkout. Depending on your financial institution, it may take additional time for the refund to appear in your account. Please allow up to two billing cycles for the credit to appear. If you have not received your refund after 10 business days from the date we confirmed receipt, please contact us immediately.
Exchanges
If you wish to exchange an item for a different size, color, or model, please follow the same return process. Indicate your exchange preference in your request. We will ship the replacement item as soon as we receive your return. There is no additional charge for exchanges. Stock availability may affect exchange processing time; we will notify you if the requested item is out of stock.
Non‑Returnable Items
Certain items are not eligible for return due to hygiene or safety regulations. These include, but are not limited to, intimate apparel, earrings, perishable goods, and custom or personalized products. Additionally, digital downloads, gift cards, and final‑sale items cannot be returned. Please check the product description before purchasing.
Contact Information
If you have any questions or concerns regarding this Return & Refund Policy, please do not hesitate to contact us:
MIVOBOX
Address: 1 Market Street, Suite 200, San Francisco, CA 94105
Email: [email protected]
Phone: (415) 555-0199
Policy Updates
MIVOBOX reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates. Your continued use of our services after any modifications signifies your acceptance of the revised policy.
This policy is designed to be transparent and fair, ensuring a positive shopping experience with MIVOBOX. We thank you for your trust and look forward to serving you.